Have your say

We always welcome feedback about our Practice and services we provide. Patient feedback is important to us, and we appreciate any comments or suggestions you may have.

Please feel free to complete our practice 'have your say' leaflet below.

Have your say leaflet 2021.doc

Compliments and Suggestions

We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Please contact us, using the form below, or if you prefer write to the Practice.

Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement. You do not need to give your name or contact details if you do not wish to.

Complaints

We make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly, and as amicably, as possible.

To have your complaint investigated, you need to complain within 12 months of the event happening, or as soon as you first become aware of the issue you want to complain about.

The time limit can be extended in special circumstances.

How to make a compliment or complaint

Whether you are happy or unhappy with the care and treatment that you have received, please get in touch and let us know your views.

Receiving compliments and complaints is important to ensuring good quality local healthcare in our Practice – helping us to find out more about what we’re getting right and what we can improve.

We hope this will help you to make your feelings and experiences known to the appropriate people. Should you have a complaint we hope this page will give you more information about what to do, who to contact and what happens next.

How do I raise a concern / informal complaint?

You can speak to any member of staff initially with your complaint. This gives you the opportunity to resolve any concern you may have without it going through a formal process.

Most complaints are best resolved within the practice and these should be made via the Practice Manager. 

In person – ask to speak to Zoe (Practice Manager) or in her absence please ask for Jackie  (Office Manager)

Formal Complaint

What we will do

We will acknowledge your complaint within three working days. We will then investigate the issues raised. We will aim to offer you an explanation within that time frame.

  • Find out what happened and what went wrong
  • Invite you to discuss the problem with those involved, if you would like this
  • Apologise where this is appropriate
  • Identify what we can do to make sure that the problem does not happen again.



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