During the Pandemic - Appointments

appointments

Telephone 01204 462630

All clinics are by appointment only, please contact the practice to arrange an appointment. During the pandemic we are only releasing our appointments on the day at 08:00 in the morning. This is to monitor any patient who could have COVID symptoms. 

Alternatively you can use our online consult Click here to take you to the online consult - Complete the form and the practice will be in touch within 2 working days.

We now have appointments available in the evenings and at weekends. These appointment are at different locations in Bolton but please note it wont necessarily be with one of our usual GP's. Please contact the appointments line if you require and evening or weekend appointment.

NOTICE: It is important to make sure that we have your must up to date mobile telephone number. This is important so we are able to get in touch with you in these current times. 

Routine Appointments

GP appointments are available to book on the day and also in advance. This is to accommodate the varied needs of our patient population and increase patient choice and access.

We try to offer the GP of your choice, where possible. Our trained receptionists will ask you for a brief reason for the appointment. This is to enable us to direct you to the most appropriate clinician, and in some circumstances we may be able to deal with your need by an alternative method other than a face-to-face consultation, with one of our extended clinical staff for example our pharmacist, MSK or Health Improvement Practitioner. Appointments are 10 minutes long. If you have a number of issues to discuss please make separate appointments.

If you feel your problem can be dealt with via the telephone, please contact our receptionist.

Emergency Appointments

We have extra slots for emergencies but these are embargoed to be release on the day. For those patients with a truly urgent medical issue, you will be offered an appointment the same day. This will be with which ever GP is on call that day, you will not be able to pick your GP.

Telephone Appointments

We also offer telephone appointment with all our GP’s. This service can be used for many purposes, including discussing results, advice, reassurance, referrals, etc. There are appointments available every day with each GP. Please inform the receptionist who was originally dealing with your initial issue so that we can try to keep continuity, however please be aware this may not always be possible. 

Chaperones

All medical consultations, examinations and investigations are potentially distressing. Intimate examinations can be embarrassing or distressing for patients and whenever a clinician examines a patient they should be sensitive to what the patient may think of as intimate. 

Chaperone policy - Review Oct 2022.pdf

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, this will be marked on your medical records. Persistent defaulters will be contacted by letter and could eventually removed from the list.

DNA Policy REVIEW Nov 2022.pdf

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