COVID-19 guidance for Employees
Useful Contacts for shielding Patients
- Have symptoms: NHS 111 Online Or ring 111
- Advice on benefits Bolton Council Emergency Contact 01204 337221 they are not just taking people who are not on the shielded list. Anyone in need can apply for help.
- Age UK Bolton have a few volunteers that can be used for urgent shopping and medication needs 01204 382411
- Age UK telephone befriending. Sign up on line or contact 0800 434 6105
- BCoM Help and support some food parcels being delivered (Conditions apply) too 01204 363680 Option 6
- Urban Outreach food parcels again conditions apply.01204 385848
- Bolton Nice charity based around School Hill, Food parcels available. 07900535403
- Universal Credit
Coronavirus Advice - If you feel you have the symptoms of COVID-19 we recommend that you if you are able to, then please access the NHS online advice if you think you have Covid-19 https://111.nhs.uk/covid-19/
Just to reiterate the current guidance:
If you have a new persistent continuous cough, high fever above 37.8 or Shortness of Breath then you may have Covid-19. Remember for the majority of people this will not be a serious illness and you will get better by staying at home and self-isolating for 7 days or 14 days if you live with other people, there is no need to call the health service. The website will then suggest what to do next. Only if the outcome is that you need a GP assessment call the surgery. This will usually be because the assessment suggests you don’t have Covid-19 and may have something else. Further information https://www.gov.uk/taking-sick-leave, https://www.acas.org.uk/coronavirus
Sick Notes You will not need a sick note from the doctor for up to 7/14 days off work. Some employers may extend to 14 days. Please check with them before calling the surgery.
Child Immunisations These will continue, but if you are having to self-isolate don’t worry they can be delayed until the isolation timeframe is over. Click for - Advice for unwell children
We will actively risk assess those that need to come in sooner rather than later. You will not go without your regular medications. If you haven’t had your scheduled review and the clinical staff feels it is safe for you to have, it will be re-autherised Online Prescriptions to reduce the need to come to the surgery and also the need to handle paper we would recommend that this is the perfect time to consider registering for online prescriptions. We will endeavour over the coming days to make this easier. Watch out for further messages.
Going forward the surgery will be operating mainly by telephone and online. The doctor may send you a text link to facilitate a video consultation. Please remember just because we have a Covid-19 pandemic it doesn’t mean that other acute illnesses are not important. If you have other symptoms or signs please use https://www.nhs.uk/conditions/ it can guide you through many conditions and help you decide if you need to be reviewed by a doctor or use self-help measures that you can try in the first instance.
Vulnerable At Risk Patients please be reassured that we will be identifying vulnerable patients to minimise the risk to their health and where monitoring and reviews are absolutely essential, we will be providing it. As a system we will actively be making contact with our vulnerable cohort of patients to ensure that they have their medication food supplies and aware of what to do if they become unwell. If you are aware of such neighbours and are able to, please check that they are managing.
Appointments In order to reduce the footfall in the surgery we are in the process of postponing face to face routine reviews and blood tests. This is to try and minimise the risk to you and the staff in the practice. Our administrative staff will be calling all patients who currently have appointments booked to see if you are able to postpone the appointment or alternatively chance to a telephone consultation. Those patients that need to be reviewed will be either by phone or face to face if safe care cannot be delivered in any other way. Some of you will already have experienced this and we thank you for your understanding and co-operation.
Useful information for our Vulnerable Patients
If your child has any of the following?
• Is finding it hard to breathe including drawing in of the muscles below their lower ribs, at their neck or between their ribs (recession) or head bobbing.
• Seems dehydrated (dry mouth, sunken eyes, no tears, drowsy or passing less urine than usual).
• Is becoming drowsy (excessively sleepy) or irritable (unable to settle them with toys, TV, food or picking up) - especially if they remain drowsy or irritable despite their fever coming down.
• Has extreme shivering or complains of muscle pain.
Babies under 3 months of age with a temperature above 38°C /100.4°F.
Infants 3-6 months of age with a temperature above 39°C /102.2°F.
• For all infants and children with a fever above 38°C for more than 5 days.
• Is getting worse or if you are worried.
Has persistent vomiting and/or persistent severe abdominal pain.
• Has blood in their poo or wee.
• Any limb injury causing reduced movement, persistent pain or head injury causing persistent crying or drowsiness.
PLEASE RING YOUR GP SURGERY OR CALL NHS 111 - DIAL 111.
The NHS is working for you. However, we recognise during the current coronavirus crisis at peak times, access to a health care professional may be delayed. If symptoms persist for 4 hours or more and you have not been able to speak to either a GP or 111, then take your child to the nearest A&E.
Steps to appointment BLISS!
- What types of appointments does the surgery have?
Urgent (yes) Advance booking (yes) On the day appointments (yes)
Telephone Consultations (yes) Practice Nurse (yes) Phlebotomist/HCA (yes)
Patient Partner (24hour automated system), Telephone and online via out website.
Patients can request a particular GP but may have to wait routinely longer.
Patients can cancel an appointment through Patient Partner, Telephone or Online via our website.
for teminally ill or genuinely bedbound patients who are unable to travel by car or taxi.
Online Access to Medical Records
Take greater control of your health and wellbeing by being able to view your medication history, allergies, adverse reactions and from April 2016 your coded medical history.
Please ask our reception staff for further detail or use the links at the top of the page to start your registration.
Bolton Care Record
The national data opt-out is a new service that allows people to opt out of their confidential patient information being used for research and planning.
The national data opt-out is introduced on 25 May 2018, providing a facility for individuals to opt-out from the use of their data for research or planning purposes. This is provided in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs.
To find out more information about the National Data Opt Out programme and to make your choice please follow the link below to the NHS Choices website:
PLEASE NOTE: You will need your NHS Number to be able to make your choice. This can be found on any of your prescriptions or letters from a hospital.
Alternatively you can call the surgery on 01204 462630 and request your NHS number over the phone.
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